iTreatz welcomes you to our platform.  Please read the following terms of service carefully so that you are aware of your rights and responsibilities as a user on the Site.

“Site”, “we”, “us”, “our” refer to the website https://www.itreatz.com, iTreatz, iTreatz LLP and/or its affiliates.

“Services” refers to (a) the Site, (b) the Services provided by the Site and by iTreatz client software made available through the Site, and (c) all information or other materials made available through the Site or its related services (“Content”).

“Content” refers to all information (including blog posts, videos, features, text, images, photographs, links, music, sound, messages, tags, content, data, programming, advertisements) or other materials made available through the Site or its related services (including, without limitation, any mobile application services).

“Platform” refers to the Site and the Services.

“You”, “your”, “yourself”, “User” refer to any visitor or user, including you, whom may or may not have an online user account with us on the Platform.

“Buyer”, “Seller”, “Parties”, “Customers” refer to user, including you, whom may have an online user account with us on the Platform.

“Account” refers to an online user account registered with iTreatz.

“Transaction Fee” refers to the service fee charged to the seller for each sale transaction made on our Site.

“Listing” refers to an item/ a product/ a post listed or post created for sale by Users on the Platform

“Sale Transaction” refers to a purchase and sale of an item made between the Buyer and the Seller.

“Buyer’s Purchase Payments” refers to payments made by the Buyer for purchases that he/she made on iTreatz platform.

“Paid Advertising” refers to both advertisement services offered by iTreatz

1.1 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer and the seller. The actual contract of sale is directly between buyer and seller and iTreatz is not a party to that or any other contract between buyer and seller and accepts no obligations in connection with any such contract.

1.2 Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. iTreatz is not involved in the transaction between the parties.

1.3 iTreatz may or may not pre-screen the parties, content or information provided by users. iTreatz reserves the right to remove any content or information provided by you on the Site.

1.4 iTreatz does not ensure that users will actually complete a transaction.

1.5 iTreatz reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. iTreatz may also impose limits on certain features or restrict your access to parts of, or the entire, Site or services in its sole discretion and without notice or liability.

1.6 iTreatz reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

By using iTreatz services or opening an account, you give your irrevocable acceptance of and consent to the terms of this agreement, including those additional terms and conditions and policies referenced herein and/or linked hereto.

If you do not agree to these terms, please do not use our services or access the site.  If you are under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in your country (the “legal age”), you must get permission from a parent or legal guardian to open an account and that parent or legal guardian must agree to the terms of this agreement.  If you are the parent or legal guardian of a minor who is creating an account, you must accept the terms of this agreement on the minor’s behalf and you will be responsible for all use of the account or company services using such account, whether such account is currently open or created later.


2.1 Your privacy is important to us at iTreatz.  By using the services or providing information on the Site, you consent to iTreatz’s collection, use, disclosure and/or processing of your content, personal data and user information as described in the Privacy Policy.  You agree and acknowledge that the proprietary rights of your user information are jointly owned by you and iTreatz.  You shall not, whether directly or indirectly, disclose your user information to any third party, or otherwise allow any third party to access or use your user information.

2.2 You in possession of another user’s personal data through the use of the services hereby agree that you will comply with all applicable personal data protection laws with respect to any such data.  You allow the user whose personal data you collected to remove his or her data o collected from the database.  You allow to review what information has been collected about them, in compliance with and where required by applicable laws.


3.1 iTreatz grants you a limited license to access and use the services subject to the terms and conditions of these Terms of Service.  All proprietary content, trademarks, service marks, brand names, logos and other intellectual property displayed in the Site are the property of iTreatz and where applicable, third party proprietors identified in the site. No right or license is granted directly or indirectly to any party accessing the Site to use or reproduce any intellectual property, and no party accessing the Site shall claim any right, title or interest herein.

3.2 By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content.

3.3 You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content.  You may not mirror or frame any part of whole of the contents of this Site on any other server or as part of any other website.  In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content.

3.4 You may be allowed to link to the Site from your website, and that your website does not imply any endorsement by or association with iTreatz.


4.1 If you intend to use a User ID that iTreatz, in its sole discretion, finds it offensive or inappropriate, iTreatz has the right to suspend or terminate your account.

4.2 You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated.  iTreatz assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services.

4.3 You agree to keep your Account or password confidential and ensure that your Account information is up-to-date.  You must immediately notify iTreatz of any unauthorized use of your Account, User ID and/or password.  You are fully responsible for all activities that occur under your Account even if such activities.  iTreatz will not be liable for any loss or damage arising from unauthorized use of your Account or password or your failure to comply with this Section.

4.4 You agree that iTreatz may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account, remove or discard from the site any Content associated with your Account, withdraw any subsidies offered to you, cancel any transactions associated with your Account, temporarily withhold any sales proceeds or refunds, and/or take any other actions that iTreatz deems necessary.

4.5 You may terminate your Account if you notify iTreatz in writing of their desire to do so.  Notwithstanding any such termination, you remain liable for any incomplete transaction, and you must contact iTreatz after you have promptly and effectively carried out or completed all transactions according to the Terms of Service.  iTreatz shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this section.


5.1 Please refer to the terms of use as Seller, Buyer and Third Party Partners stated on this Site.  This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service.   In any such event, iTreatz may effect such termination with or without notice to you.

5.2 You are fully responsible for all Content, whether publicly posted or privately transmitted, make available through the Site.  You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable.  Under no circumstances will iTreatz be liable in any way for any Content posted, emailed, transmitted or otherwise made available on the Site.

5.3 iTreatz shall have the right to review, reject, stop, suspend, remove or move any Content or information posted by you that violates these Terms of Service.

5.4 iTreatz shall have the right to block delivery of a communication to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms of Services.

5.5 iTreatz may access, preserve or disclose your Account information and the Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over iTreatz or in good faith belief that such access preservation or disclosure is reasonably necessary to comply with legal process; enforce the Terms of Service; respond to claims that any Content violates the rights of third parties; respond to your requests for customer service; or protect the rights, property or personal safety of iTreatz, its Users and/or the public.

5.6 Violations of this policy may result in listing deletion; Account suspension and subsequent termination; criminal charges; civil actions.


6.1 iTreatz supports one or more payment methods on this Site.   We reserve the right to add or remove payment methods, with notice to users.

a. Credit or Debit Card
iTreatz is working with third-party payment channels and the type of credit/debit cards accepted by these payment channels may vary.

b. Bank Transfer via PayNow
PayNow bank transfer is available on the Site.

6.2 Buyer and Seller may only change their preferred mode of payment for their product or service purchases prior to making payment.

6.3 In the event where there are insufficient funds in your bank account when our provider processes the payment for your purchase, iTreatz reserves the right to contact your directly and to seek payment.

6.4 Your bank or card provider may charge additional fees for transactions that you make on iTreatz.  These fees are not charged by iTreatz and are at the discretion of your bank.  iTreatz shall not be responsible or liable for any such additional fees charged by your bank or card provider.

6.5 iTreatz may share your personal or transactional information with the third-party service providers for the purpose related to payment processing.

6.6 iTreatz does not pass any secure data, including credit card numbers or bank account information, to any sellers.   Sellers will only receive delivery information and limited buyer account information necessary to complete the order.

6.7 By using a third-party service, you are subject to an agreement with the third party service providers and their terms and conditions and privacy policy may apply.

6.8 iTreatz may at our sole discretion take action against your account if we receive notice that your Content or activity violates a third party service agreement.  Such actions may include cancelling a transaction, disabling all of your listings, suspending or terminating your selling privileges, or removing certain account privileges.

6.9 iTreatz reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of our Terms of Service.

6.10 iTreatz shall not be liable for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the purchases.  iTreatz reserves the right to check whether Buyer is duly authorized to used certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.

6.11 Refunds or adjustments made by iTreatz to buyers for payments may be initiated using the refund functionality in the Seller’s Funds Account for a period of 7 days after the purchase was made.  If there are insufficient funds to cover the amount of the refund, the balance will be debited to the Seller’s Funds Accounts.  iTreatz has the right to claim the balance from the seller via a legal advisor should the seller’s account is no longer valid, suspended or terminated due to any violations of these Terms of Service.


7.1 The Seller Funds Account is automatically available to each seller user account.  It reflects all funds deposits and withdrawals that the seller has authorized to transact.  By using this Service you authorize iTreatz to debit or credit entries to your Seller Funds Account.

7.2 The sales proceeds from your sale of items on iTreatz shall be credited to your Seller Funds Account within five (5) days after the item is delivered to Buyer or immediately after Buyer has acknowledged that they have received the item.

7.3 You are responsible to provide accurate personal information as requested during account registration, and are responsible for maintaining and updating the information on a regular basis, including updating the passcode to the Seller Funds Account on a regular basis.

7.4 You may request to withdraw funds from your Seller Funds Account to your linked bank account by submitting a withdrawal request to a maximum of once per week.  Once the request is submitted, you may not modify or cancel a withdrawal request.  iTreatz may also automatically transfer funds from your Seller Funds Account to your linked bank account on a regular basis, as determined by iTreatz.

7.5 iTreatz shall only process such transfers on business days and only via bank transfers, and may take up to two (2) business days for the bank to process and credited to your linked bank account.

7.6 iTreatz shall bear the payment processing fee for transferring the funds to the Seller’s linked bank account for a withdrawal request once every seven (7) days.  iTreatz may impose the payment processing fee to the Seller for each withdrawal request within the seven (7) days from the last withdrawal request.

7.7 You authorize us to initiate debit or credit entries to your linked bank account to correct any error resulted from processing a funds transfer transaction, provided that such correction is made in accordance with applicable laws and regulations.

7.8 If we are unable to debit your bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your Seller Funds Account in the future.


8.1 iTreatz Protection is a service offered to protect both parties (Seller and Buyer) on the sale and purchase transaction respectively.  The protection does not represent, cover, assist the Buyer or Seller in complying with its own obligations.  The Buyer and Seller will remain solely responsible, and iTreatz assumes no liability in connection with the same.  iTreatz Protection does not represent or constitute a product warranty or replacement.

8.2 Protection will only be valid the payments are transacted via payment channels offered and made available on iTreatz platform.

8.3 Buyer’s Purchase Payments will be held by iTreatz under a designated account (“iTreatz Protection Account”) until one of the following situations happens:

  1. Buyer leaves a product review on their purchases in the Seller’s shop;
  2. Buyer’s application for goods return and/or refund is successfully approved by the Seller;
  3. The protection period (refers to Section 8.3) expires from the payment received date.

8.4 iTreatz Protection Period includes Processing Days defined by the Seller based on the number of days he/she takes to process the order before shipment and an estimated delivery time of five(5) business days.

8.5 On Sections 8.3(a) and 8.3(c), iTreatz will release Buyer’s Purchase Payments (after deducting the Transaction Fee, the Payment Processing Fee, the Shipping Admin Fee, Click Ads Fee [if any, see Section 11.2 and 11.3]) into the Seller Funds Account.  On Section 8.3(b), iTreatz will release Buyer’s Purchase Payments as refund to the Buyer in accordance to the terms in the Return and Refund Policy, and refund to be made via the same payment method


9.1 Once iTreatz receives Buyer’s Purchase Payment, Seller will receive a notification from iTreatz that a new order is placed by the Buyer.

9.2 The Seller will choose their own logistics service provider to use, and therefore pay their appointed provider all the logistics charges and fees incurred.  iTreatz does not have any liability or assume any risks related to the delivery.

9.3 It is the Seller’s responsibility to:

  1. ensure that the purchased item is shipped within the Processing Days specified in the Seller’s listing or iTreatz Protection Period; and
  2. update the delivery details such as the name of the delivery company, the tracking number, etc to the Buyer on the Site; and
  3. obtain adequate insurance coverage for the delivery.

9.4 In the event of any damages, lost or delivery failure found during the course of delivery, the Seller, Buyer and/or the appointed logistics service provider will communicate and resolve any disputes pertaining to the delivery. The Seller and Buyer agree that iTreatz is not involved in the physical item delivery and will not be responsible for any damages, lost or delivery failure.


10.1 Order cancellation can only be made by the Buyer before the Buyer makes payment for his/her purchases.  Once the Buyer makes payment for his/her purchases, Buyer can only submit application for a refund if the Seller states that he/she permits refund in the Seller’s Return and Refund Policy.

10.2 If the Seller permits refund, the Buyer may apply for the return of the purchased item and refund prior to the expiry of iTreatz Protection period.  All returns and refunds are subject to and in accordance of iTreatz Return and Refunds Policy.

10.3 Transactions or payments completed outside the Site are not qualified for any returns or refunds.


11.1  iTreatz offers “Click Ads” and “Ads Me” advertising services (also refer as “Paid Advertising”) on the platform.  Seller uses the Paid Advertising services with the understanding that iTreatz provides the Paid Advertising services in accordance with these Terms of Services, and agrees to be bound by the terms and conditions stated in the Paid Advertising Policy.

11.2 Seller is automatically enrolled in “Click Ads” service if the user is a valid Seller on iTreatz, and has at least one shop and one product listing, and user account is valid and not suspended.  iTreatz has the rights to select any shop or product listings available in the platform and place advertisements with on any social media platform, online advertising agencies, youtube, other forms of online advertisers, for a period of time and at frequencies determined by iTreatz.   iTreatz does not warrant or guarantee that your shop and/or product listings will be selected for “Click Ads” advertisements.

11.3 A fee (% of the Buyer’s Purchase Payment) will be charged to the Seller when the Buyer clicks on the advertisement and completes the purchase on iTreatz platform.   The fee may be deducted from the Buyer’s Purchase Payment in accordance to terms set out in Section 8.3.

11.4 Seller may choose to purchase “Ads Me” advertising services from iTreatz by submitting an “Ads Me” application form on the platform.  iTreatz reserves the rights to review, approve or reject any applications that violate any terms and conditions stated in iTreatz Ads Policy.

11.5 Upon iTreatz’s review, the Seller will be notified via an email on the review result.  If the application is approved by iTreatz, an invoice issued by iTreatz requesting Seller to make payment on the approved “Ads Me” advertising service may be attached and sent with the notification email or on a separate email.

11.6 Seller must make full payment on the fee amount specified on the invoice before the “Ads Me” advertising service can being by iTreatz.  Seller may make payments to iTreatz via bank transfer or debit/credit card.  A screenshot of the completed bank transfer transaction or a soft copy of the payment receipt must be emailed to iTreatz referencing iTreatz invoice number.  A payment receipt will be issued and emailed to the Seller once iTreatz confirms payment is received.

11.7 By using iTreatz Paid Advertising services, Seller understands and agree that iTreatz has the right to refuse or reject any Paid Advertising service application, or terminate or discontinue the service should the Seller and/or the Seller’s shop, product listing, blog, content found to violate or violates any local laws and regulations, iTreatz’s Terms of Service or Policies, and that the Paid Advertising fees that you have paid for will not be refunded.

11.8 iTreatz does not warrant or guarantee any increase in clicks or sales of your items as a result of the Paid Advertising services.  iTreatz will also not be liable to compensate Seller for any loss whatsoever in relation to advertisements removed or discontinued as stated in Section 11.7.

12. FEES

12.1 A Transaction Fee of three percent (3%) of the Buyer’s Purchase Payments will be charged for all completed sales and purchase transactions on the Site.  The fee will be rounded upto the nearest cent and will be deducted from the Buyer’s Purchase Payments prior to transferring the balance to the Seller’s Funds Account as stated in Section 8.5.

12.2 iTreatz charges each completed sale and purchase transaction a Payment Processing Fee of three point nine percent (3.9%) of the Buyer’s Purchase Payments and additional thirty cents (SG$0.30) per completed transaction.  The fee will be rounded upto the nearest cent and will be deducted from the Buyer’s Purchase Payments prior to transferring the balance to the Seller’s Funds Account as stated in Section 8.5.

12.3 A Shipping Admin Fee of ten cents in Singapore currency (SG$0.10) will be charged for each completed sales and purchase transactions on the Site.  The fee will be deducted from the Buyer’s Purchase Payments prior to transferring the balance to the Seller’s Funds Account as stated in Section 8.5.


13.1 In the event a dispute arises in a transaction, the Buyer and Seller agree to communicate with each other and attempt to resolve the dispute through mutual discussions.  If the disputes cannot be resolved through mutual discussions, iTreatz reserves the right to suggest and implement an appropriate resolution at its sole discretion.

13.2 The Buyer and Seller agree that they will not bring suit or otherwise assert any claim against iTreatz or its Affiliates.


14.1 Feedback on iTreatz services can be made via an email to iTreatz or the feedback form provided on the Site.

14.2 Vague, defamatory, and/or anonymous feedback will not be entertained.


15.1 By using the Site and the services, you understand that the services are provided “As Is” and without any kind of warranty (express or implied) with respect to the services, warranties of quality, non-infringement, performance, merchantability, or fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing, or trade usage.

15.2 iTreatz do not warrant that the Site, the services, or the functions contained herein will be secure, accessible, uninterrupted, accurate, error-free, timely, that defects will be corrected, virus free.  You use the services solely at your own risk.

15.3 You agree that any risk arising out of the use or performance of the Site and/or the services remains with you to the maximum extent permitted by applicable law.

15.4 iTreatz does not guarantee or accept any responsibility for the products listed and/or sold by the Seller and/or the ability of the Seller or Buyer to sell or pay for the items respectively via the Site and/or the services.


16.1 To the maximum extent permitted by applicable law, neither iTreatz, nor our management or staff shall be liable for any loss of profits, loss of revenues, loss of data, loss of goodwill, or any incidental, consequential, special, indirect or punitive damages arising out of or in connection with the Site, the services or these terms.

16.2 You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the services is to request for termination of your account and/or discontinue any use of the services.

16.3 To the maximum extent permitted by applicable law, iTreatz’s aggregate liability to you or to any third party is limited to the lesser of any amounts due and payable to you according to iTreatz’s Protection or one hundred Singapore dollars (SG$100).


17.1 The Services or the Content contributions to the Services may contain links to third party products, websites, services and/or offers.   These links are not owned or controlled by iTreatz.  iTreatz has not reviewed, and assumes no responsibility for these third party sites.  iTreatz does not have control over the sites the third party links may lead to and you understand that the third party links will let you leave this Site and you therefore access the linked sites at your own risk.

17.2 iTreatz reserves the right to disable the use of, or remove any of the third party links, without any notice to the user or owner or staff of the third party sites.  By using the Services, you agree that iTreatz shall not be liable in any manner due to your use of, or inability to use, any website or widget.


18.1 It is your sole responsibility for all contents contributed by you and made available on the Site, including the content’s accuracy, reliability, compliance with local law and legal restrictions.

18.2 You acknowledge and agree that any Content you post on the Services is not considered confidential by iTreatz and may be used by iTreatz or other third parties without compensation or liability to you.

18.3 You hereby grant iTreatz the right to use, duplicate, distribute, modify, publicly display, republish, transmit such Content contribution on, through or in connection with the Services in any media formats and through any media platforms, for promoting and redistributing part of the Services without need of attribution and you agree to waive any moral rights in that respect.   This does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.


19.1 You must be 18 years and above to use our Services.  Minors below 18 years of age are only permitted to use our Services through the consent and under supervision by a parent or legal guardian.

19.2 You will use the Services in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations.


20.1 If iTreatz believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect iTreatz, other Users, Buyers and Sellers, other third parties or you from reversals, chargebacks, claims, fees, fines, penalties and any other liability.   The actions we may take include but are not limited to the following:

  1. close, suspend, or limit your access to your Account or the Services;
  2. suspend the processing of any transaction;
  3. hold, apply or transfer the funds in your Account as required by judgements and orders which affect you or your Account;
  4. refuse to provide the Services to you now and in the future;
  5. hold your funds for a period of time reasonably needed to protect against the rish of liability to iTreatz or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.


You agree to indemnify and defend iTreatz, including iTreatz’s employees and directors, affiliates, partners, agents.  You will hold us harmless from any legal claim, proceedings, suits and all related liabilities, damages, fines, penalties, costs and expenses, dispute resolution expenses that arise from your actions, your use or misuse of the Services, your violation of Terms of Services, Policies or guidelines, or your breach of law or regulations of a third party.


23.1 iTreatz reserves all rights not expressly granted herein.

23.2 iTreatz may modify these Terms of Service at any time by posting the revised Terms of Service on this Site.  Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

23.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

23.4 Nothing in these Terms of Service shall constitute any agency, partnership, joint venture, employment, or franchisee relationship between you and iTreatz, nor does it authorize you to incur any costs or liabilities on iTreatz’s behalf.

23.5 The Terms of Service, including all of the policies that make up the Terms, supersede any other agreement between you and iTreatz regarding the Services.  If any part of the Terms of Service is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms of Service will otherwise remain in full force and effect.

23.6 The failure of iTreatz at any time to require performance of any provision hereof shall in no manner affect its right at a later time to enforce that or any other part of the Terms.

23.7 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without any limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

23.8 If you have any questions or concerns about these Terms of Service, please email us at help@itreatz.com.

Last Updated on 4th June 2021


22.1 The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of law rules.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed.

22.2 Unless otherwise required by applicable laws, any dispute, controversy, clam or difference of any kind whatsoever shall arising out of or relating to these Terms of Service against or relating to iTreatz or any indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section.  There will be one (1) arbitrator and the language of the arbitration shall be English.